Community Manager

We believe great games can't exist without a driven team and passionate community working together in unison. As a Community Manager at Kingsisle, you will help spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies. Requirements Your Responsibilities: • Being the public face of KingsIsle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated. • Planning and executing on our community roadmap and using it to plan critical community beats throughout the year. • Working with our existing Community Manager to run community activations and providing feedback as needed. • Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals. • Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness. • Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters. • Managing our content creator initiatives and maintaining good relationships with our key content creators. • Running livestreams in coordination with the Marketing and Design teams. • Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns. What Will Make You a Great Fit: • 3+ years experience managing online video game communities professionally (bonus points for live service game experience!) • You’re able to communicate efficiently and professionally in fast-paced situations • You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems • You love to flex your creative muscles and are “in the know” when it comes to current trends • You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube • You know social media platforms like the back of your hand and understand what makes them tick • You love data and making new discoveries about the things you work on • You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it • You have excellent Microsoft Office proficiency • You have strong written and verbal communication skills Benefits • Competitive compensation • Unlimited PTO • Company fun days and parties • Free game swag (such as plushies) • Medical, dental, and vision care benefits • 401(K) with employer match • Flexible Spending Account options • Lifestyle Benefits Program • Employee Learning Program • Diverse and welcoming teams from all backgrounds