Operation Manager (E-Commerce)

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results. Responsibilities: 1. Inventory Planning & Demand Forecasting • Develop, implement, and maintain inventory forecasting models to ensure consistent product availability. • Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency. • Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals. 2. Vendor Relations & Procurement • Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise. • Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery. • Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules. 3. Cross-Functional Collaboration • Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands. • Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives. • Ensure transparent and timely communication of any potential supply or operational issues across relevant departments. 4. System & Process Management • Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries • Maintain accurate records within inventory management software or ERP systems. • Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams. 5. Operational Efficiency & Continuous Improvement • Analyze current operational processes to identify bottlenecks and areas for improvement. • Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness. • Present findings and recommendations to leadership, outlining clear action plans and metrics for success. 6. Risk Management & Compliance • Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines • Proactively identify potential inventory or supply chain risks and develop contingency plans. Requirements • Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus). • 3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry). • Proven track record in vendor management, procurement, and demand planning. • Proficiency with supply chain management or inventory planning software. • Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes. Must have skills: Shopify, Analytics, eCommerce and Excel Good to have skills: SEO and Affiliate Marketing Other Requirements: • Experience in Shopify B2B storefront development • Experience in Shopify apps • Experience using Klaviyo for email marketing and automation.