Senior Manager, People Experience (HR)

The Opportunity: The Senior Manager, People Experience is a senior people partner role covering our North American employee population. You'll own the full HR operations mandate across the US and Canada — employment compliance, benefits administration, payroll, and EOR relationship management — while also serving as a trusted partner to business leaders on workforce planning, talent, and organizational design. This is a hands-on, high-ownership role. You'll manage one People & Culture Advisor in São Paulo and will be expected to bring deep knowledge of US and Canadian employment law, benefits architecture, EOR partnerships, and HRIS platforms — particularly TriNet and SAP SuccessFactors — to support a complex, global, and fast-moving organization. It's a role for someone who can think strategically, execute pragmatically, and build trusted relationships with leaders and employees alike — leading with empathy, clarity, and accountability. Location: Los Angeles, CA. Candidates must be available to work onsite at our office five days per week. What You'll Be Doing: • Compliance, Benefits & HR Operations • Administer and manage US employee benefits programs — medical, dental, vision, life, disability — including annual open enrollment, carrier relationships, and ongoing employee support. • Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider. • Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules. • Own the EOR relationship for Canadian employees — serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law. • Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity. • Provide expert guidance on complex US and Canadian employee relations matters — performance management, grievances, conflict resolution, and formal investigations — in full compliance with federal, state/provincial, and local labor law. • Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings. • Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets. • Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time. • Business Partnering & Workforce Planning • Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition. • Lead organizational design initiatives — defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways. • Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness. • Provide regular people data and insights — turnover trends, engagement levels — to inform proactive leadership decision-making. • Employee Engagement, Culture & TA Collaboration • Lead rollout of global engagement surveys within North America and build local action plans based on results. • Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team. • Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences. • Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary. • Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations. • Leadership Coaching & Change Management • Coach and mentor managers across your portfolio to build confidence, capability, and consistency in their daily people management practices. • Guide teams through organizational changes, restructures, or leadership transitions to minimize disruption and maintain morale. • Partner with the global P&C team to identify skill gaps and coordinate tailored development or leadership training initiatives. • Facilities & Workplace Operations • Liaise with the facility team to ensure the LA workplace is safe, welcoming, well-run, and compliant with local health and safety standards. Support remote/distributed Canadian employees on workplace needs as required. • Manage relationships with local suppliers, vendors, and service providers as needed. • Team Management & P&C Projects • Directly manage one People & Culture Advisor based in São Paulo, setting clear goals and maintaining high delivery standards aligned with global P&C strategy. • Support the Advisor's development and career growth through regular coaching, feedback, and mentoring. • Lead or participate in global P&C projects as required, and collaborate with global P&C colleagues to ensure alignment across regions and workstreams. What You'll Bring: • 8+ years of HR or People & Culture experience, including at least 2 years in a managerial capacity. • Deep expertise in US benefits administration — medical, dental, vision, 401(k) — including plan management, open enrollment, and compliance. • Hands-on experience with TriNet or a comparable PEO platform. • Experience managing or overseeing an Employer of Record (EOR) relationship, ideally supporting Canadian employees. • Strong working knowledge of SAP SuccessFactors or comparable HRIS platforms. • Strong knowledge of California and federal US employment law, with familiarity across Canadian provincial employment standards. • Experience handling complex employee relations matters with professionalism and discretion. • Experience supporting workforce planning, organizational design, and talent management initiatives. • Track record of delivering employee engagement, retention, and culture-focused programs. • Experience developing managers and supporting leadership teams through people-related initiatives. • Comfort using people data and reporting to inform decision-making. • Experience operating in a fast-paced environment. • Bachelor's or Master's degree in Human Resources, Business, Organizational Psychology, or a related field. • Strong communication, problem-solving, and relationship management skills. • Ability to balance operational execution with strategic priorities across multiple stakeholders and time zones. Additional Information: • This is a hybrid role based in Los Angeles, California, with an expectation of three days per week in the office. • This role requires flexibility to work early hours to collaborate with teams and stakeholders in Europe. Salary Range (U.S.-based role): The anticipated base salary range for this position is $95,000 – $110,000. Actual compensation will be determined based on job-related factors such as skills, experience, education, internal equity, and geographic location, where applicable and permitted by law. Benefits & Other Compensation: This position is eligible for company-provided benefits, which may include health insurance, paid time off, paid holidays, and retirement-related benefits, subject to plan terms and eligibility requirements. Disclaimer: Team Liquid does not work with third-party agencies or agents. Official recruiting communications are only shared through verified Team Liquid channels.