Sr. Engineering Manager

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer. As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift. About the role: • You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features. • Evaluate software solutions and system performance, as well as supervising the software development team. • Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform • Manage the development, deployment, and integration of software solutions. • Strive to improve performance, efficiency and sustainability of product. • Advocate on behalf of team members • Demonstrate patience and use effective explanations when mentoring junior software developers. • Plan and execute strategies for completing projects on time. • Determine the need for training and talent development. • Hire team members and contractors. • Display strong work ethics. Be a team player with a strong sense of ownership and collaboration. • Collaborate with other team leaders and departments. Qualifications: • Bachelor's degree in software engineering, computer science, information systems, information technology, or similar. • 5+ years of experience in software development. • 3+ years experience in team management. • Ability to mentor junior software developers, as well as to collaborate with all stakeholders. • Leadership, team building, and mentoring skills • Exceptional interpersonal and communication skills. • In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript. • Production experience of systems using Elasticsearch, Kafka, Redis • Ability to keep up with software industry trends and innovation. Nice to have: • Have experience in managing 10+ engineers • Proficiency in documenting processes and monitoring performance metrics. • Knowledge of functional programming is a plus. (We use Clojure) • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.