IT Infrastructure Support Lead

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect. Responsibilities • Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development • Coordinate the daily support workload, setting priorities and assigning work across the team • Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned • Escalate unresolved or complex issues through the appropriate channels when needed • Oversee user onboarding and offboarding activities • Organise the preparation and delivery of workstations, laptops, and other IT equipment • Use Microsoft Intune for device management and application deployment across the organisation • Maintain the global IT asset inventory • Track software licence allocation and keep licence records accurate • Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures • Provide training and technical guidance to the Support Team on IT operational systems and procedures • Take part in the change management process • Support backup management, disaster recovery, and business continuity procedures • Keep monitoring systems running to help ensure system availability and reliability • Contribute to IT infrastructure upgrades and migrations • Ensure the team follows IT security standards and best practices Requirements • Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development • Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality • Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy • Proficiency administering Google Workspace, including user accounts, groups, access, and core services • Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment • A track record of coordinating user onboarding, offboarding, and IT equipment deployment • Background managing IT asset inventories and software licence records • Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management • Good understanding of IT security standards and best practices • Strong organisational skills and the ability to manage multiple priorities • Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users • Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations Nice to Haves • Exposure to infrastructure monitoring platforms • A track record of supporting teams across multiple international locations and time zones • Experience supporting Perforce Helix Core and P4V • Familiarity with enterprise backup platforms • Comfort using PowerShell or other scripting tools to automate support and administrative tasks • Background in large-scale migration projects and operating system upgrades • Working knowledge of Windows, Linux, and macOS environments What We Offer • An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel • An open, collaborative environment where ideas are welcome and encouraged • A managerial team consisting of highly experienced game developers at the top of their fields • Sharing hobbies and passions with like-minded colleagues • Inclusive environment with many activities organized by the studios or the employees • Commitment to making the best game possible for the fans, including listening to community feedback