Head of Product - Fintech

Job Summary: Creative Chaos is actively seeking Head of Product for a leadership role combining product strategy, technical execution, and client engagement. This is not a purely technical role. You’ll be equally focused on business and stakeholder success(understanding client needs, driving implementations, enabling revenue) and internal product leadership (shaping roadmaps, managing engineering alignment). Job Responsibilities: Product Strategy & Execution • Lead the full lifecycle of product development for: • Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring) • Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time) • Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance) • Define and evolve product vision, roadmap, and KPIs. • Translate market and client needs into clear technical specifications and execution plans. • Work closely with engineering and design to ship robust, scalable, user-friendly products. Client Engagement & Business Alignment • Act as product partner to key clients — telcos, banks, transit authorities. • Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients. • Serve as Engagement Manager: from onboarding through live operations. • Collaborate with sales to design client proposals and commercial packages. • Ensure product development aligns tightly with revenue, retention, and market expansion goals. Technical Depth • Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap. • Participate in design reviews, sprint planning, and QA cycles for mission-critical components. • Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers. Requirements • Strong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions. • 8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadership. • At least 3 years in fintech, payments, or telco-focused companies. • Experience in wallets, airtime/VAS systems, top-up distribution, and/or transit payment infrastructure. • Demonstrated ability to manage complex client engagements — including discovery, product design, delivery, and support. • Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics. • Experience building or integrating: • Digital Wallets • Offline-first payment solutions • Contactless NFC or EMV-based systems • Prior leadership experience at a high-growth startup or in emerging markets Key Traits • Polymath: blends product thinking, technical acumen, and business strategy. • Executive presence with the ability to lead multi-stakeholder conversations. • High agency, resourceful, and thrives in fast-moving environments. • Exceptional communication — equally effective with clients, devs, and partners. • Ownership mindset with a focus on outcomes over optics.