Author Relations Manager

Description We’re on the hunt for a relationship-driven Author Relations Manager to build strong partnerships with mod creators and help them thrive across the Overwolf ecosystem. As our Mod Author Champion, you’ll work closely with creators across a wide range of games, helping them improve their mods and achieve long-term success. You’ll combine relationship management, product thinking, community insights, and data to advocate for our authors’ needs and turn their feedback into meaningful action. So if you’re a fast, creative thinker who can navigate complex relationships, bring structure to ambitious projects, and collaborate effectively with teams and companies of all sizes – come join our adventure. Responsibilities • Own and nurture relationships with mod authors, supporting them and setting them up for success. • Partner with mod authors on strategy, user experience, product improvements, and retention. • Develop a deep understanding of our authors’ needs and priorities, translating their feedback and data into actionable insights. • Collaborate with internal teams – including Research and Development, Marketing, Quality Assurance, Support, Product, and Operations – to ensure our mod authors have everything they need. • Lead the execution of author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy. • Stay up to date with relevant modding communities, identifying and communicating feedback, emerging issues, and overall sentiment. Requirements • At least 1 year of experience in customer success, developer relations, or other related fields. • Passion for PC gaming and hands-on experience across multiple genres. • Active participation in online gaming communities. • Native-level proficiency in both written and spoken English. • Active daily use of Discord – a must. • Strong understanding of internet culture and online community dynamics. • Flexibility to work outside standard hours when needed to support authors across time zones. • Ability to work effectively both independently and collaboratively. • Ability to manage multiple projects and tight deadlines in a fast-paced environment. • Creative, resourceful approach to solving complex issues. • Exceptional analytical skills and the ability to turn data into actionable insights. • A keen eye for product design and user experience. • High level of attention to detail. • Strong interpersonal skills and a friendly, positive, proactive attitude. Bonus Points • Knowledge of ARK modding. • Ability to speak fluent creator, product, data, and internet – all in one Discord thread.